Privacy Policy
Last Updated: 26 October 2026
TRY Health LLC ("we," "us," or "our") operates the TRY Fitness mobile application ("App"), a subscription-based fitness tracking platform that also lets independent coaches work with their own clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the App.
1. Information We Collect
We collect the following types of information to provide and improve the App:
Account InformationEmail address, display name, and authentication credentials (managed via Supabase Auth).
Profile & Body DataAge, gender, height, weight, body fat percentage, and fitness goals — used to personalize your experience and AI recommendations.
Workout & Fitness DataExercise logs, sets, reps, weights, workout templates, training history, and personal records.
Nutrition DataFood logs, calorie and macro tracking data, and any text or images submitted to AI nutrition features.
Health Data from Apple Health or Health Connect (optional)If you connect Apple Health (iPhone) or Health Connect (Android), or work out with the TRY Apple Watch app, we read health data only with your permission — through Apple's HealthKit framework on iPhone and through Android's Health Connect on Android. We read: your step counts, sleep, resting heart rate and heart-rate variability, body weight, active calories, and your heart rate during workouts (from your watch or any wearable that writes to Apple Health or Health Connect). If you choose "Fill from Apple Health" during onboarding, we also read your date of birth, biological sex and height once, to pre-fill your profile. Each type of data serves a specific feature. Daily steps and sleep drive your habits and trends. Last night's sleep plus your daily resting heart rate and heart-rate variability drive the Readiness line on the Workout screen, which compares today's readings with your own 30-day average. Heart rate during a workout is read only for that workout's start-to-end window and, together with active calories, becomes the heart-rate summary (average and peak heart rate, calories, and a small trace) that is stored with that workout and appears on it wherever you choose to share it. The peak and average heart rate around each set you log (from a minute before you mark the set done to half a minute after) are stored with that set and are not shared. Body weight from a connected scale is logged as your bodyweight. Daily totals of those readings are stored in your account so the app can track your habits, show trends to a coach you have connected with, and — if you opt into a step-based commitment — count step days toward your weekly goal — and, in a group, for your group, whose members can see your daily step totals for that week. The watch app saves your workouts to Apple Health so they count toward your Activity rings. Health readings leave your account only with a coach you link (the Health card on their view of you, for as long as the link is active), with a group you join (daily step totals for that week), and on a workout you choose to post (its heart-rate summary); an AI check-in summary for your coach is produced only if you switch on "AI summaries for my coach" in Profile → Sharing & privacy, which is off until you do. Health data is never used for advertising or marketing, and is never sold. We ask for your consent to collect it on a dedicated screen in the App, before the first health reading or body measurement — see Section 10A — and you can withdraw it in Profile → Sharing & privacy, or revoke access in the iOS Health app (Sharing → Apps) or in Health Connect on Android (App permissions).
Weekly Goals, Groups & Deposits (optional)If you share an invitation to your weekly goal or group, people who open it see your first name, your group's name if it has one, and its Workout Standard. If you switch on the “at my gym” check for a weekly goal, the app reads your device's location at the first and last set of a workout, while the app is open, and sends it to our servers to compare with the gyms on your account that you have marked as public gyms (home gyms are not used). For each check we keep whether you were at one of those gyms, which of them was closest, and how far you were from it, rounded to the nearest 50 metres. We do not store the location itself, and we do not track your location in the background. If you switch on the heart-rate check, we use the heart-rate summary of the workout and your recent resting heart rate — data you have already shared with TRY from Apple Health or Health Connect — to decide whether that workout counts toward your own goal. It is not used for advertising and is not shared. If you switch on the mid-workout photo, the app asks you for one photo during a workout. A reduced-size copy is sent to our AI provider (Google Gemini, or OpenAI as a backup) for one question — whether the picture shows a workout setting — and only the answer is stored. We do not keep the photo. If your phone has no signal, the reduced-size copy waits on your phone until it can be sent, and is then removed.
Contacts (optional)If you choose to find friends from your contacts, the App converts each phone number and email in your address book into a one-way code on your phone and sends only the codes to our servers. We keep the codes so that, if one of those people later joins TRY and has chosen to be discoverable, we can tell you. We never receive names, and we never contact anyone in your address book. Delete the codes any time in Profile → Sharing & privacy → Forget my synced contacts. If you are not a TRY member and want us to remove any code that may represent you, email support@tryhealth.io with the phone number or email and we will remove its code.
Referral Program (optional)If you join TRY with someone's invite, we record whose invite it was. If you invite friends, we record which of them joined with your invite, whether each one bought Pro, and the rewards we owe you or have sent you: the amount, the dates, and Tremendous's reference for the payment. We use the birthday on your profile and your device's time zone to check whether you can earn rewards (18 or older, in the United States).
How You Found TRYWhen you sign up, we record how you reached us, so we can tell which ways of finding TRY are worth our time and money. That can be the tagged link you followed, or the download button you tapped on our website together with the name of the website that sent you to us (for example a search engine). On iPhone, a link or button tap is matched to your first launch of the App by network address, so it is a best guess; we delete that network address after a day. On Android it can also be that you installed from the Google Play Store without any link. It can also be the member whose invite you used, or a Program Analyzer report or shared program you saved. On iPhone, the App also sends Apple's standard ad-attribution token to our server, and Apple tells us whether your download came from an Apple Search Ads ad and, if it did, which campaign, ad group and keyword. Apple's token does not identify you to advertisers and does not need your permission to track. On Android, if you installed from an Instagram or Facebook ad, the Play Store passes along Meta's install tag, and the App sends it to our server so we can see which campaign, ad set and ad it was; the tag does not identify you. We keep this with your account and use it only to understand our own marketing; it is never sold or shared.
Subscription & Purchase DataSubscription status, plan type, and transaction identifiers (managed via RevenueCat; we do not store credit card numbers or payment details).
Device & Usage InformationDevice type, operating system, app version, IP address, and general usage analytics.
Program Analyzer SubmissionsWhen you use the free Program Analyzer on our website, we store the structured version of the program you submit (exercises, sets, and reps) together with its analysis results and your selected goal, to operate the feature and improve its accuracy. The original text you paste is not stored, and submissions are not linked to your identity unless you sign up and claim the analysis. A one-way hash of your IP address is kept briefly for rate limiting.
We do not sell your personal data.
2. Third-Party Services
The App uses third-party services that may collect information used to identify you. Below is a summary of these services and their roles:
SupabaseProvides authentication (login/signup), database hosting, and real-time data sync. Your account data and fitness logs are stored securely on Supabase with Row Level Security (RLS) policies that keep your data private by default. The exceptions are what you choose to share with a coach and with other TRY members — see "Sharing With Your Coach" and "What Other Members Can See" below.
RevenueCatManages in-app subscriptions and purchase verification across iOS and Android. RevenueCat receives your anonymous user ID and subscription status, and on iPhone, Apple's ad-attribution token, so it can report which Apple Search Ads campaigns led to subscriptions. See RevenueCat's Privacy Policy.
Apple App Store & Google PlayHandle payment processing for subscriptions. We do not receive or store your credit card or payment information. Payments are governed by Apple's and Google's terms and privacy policies.
StripeProcesses coach subscription payments for the Coach tier (web), Pro subscriptions bought on the web, and accountability commitment deposits (on a weekly goal or in a group) and their refunds. Billing details are handled by Stripe; we do not store card or bank account numbers. Subscriptions bought in the app are handled by the app store / RevenueCat. See Stripe's Privacy Policy.
TremendousDelivers TRY Referral Program rewards. When we send you a reward, Tremendous receives your name, the email address on your account, and the reward amount. You choose how to receive the reward on Tremendous's own page, and anything you enter there, such as your PayPal or Venmo details, goes to Tremendous, not to us. See Tremendous's Privacy Policy.
ResendDelivers our emails, of two kinds. Account emails are part of providing the service and cannot be switched off — coach invitations, notices that a coach has added you, billing, and anything about your account or your money. Training emails are optional: occasional notes tied to where you are in your training, such as getting your first session going or picking things back up after a break. Resend processes the recipient's email address and message content solely to send these on our behalf. Every training email carries an unsubscribe link, and you can change your choices at any time at tryhealth.io/unsubscribe. Turning training emails off never affects account emails. See Resend's Privacy Policy.
Google Gemini (AI)Used for AI-powered workout generation and nutrition logging. Text prompts you submit (e.g., food descriptions, workout preferences) are sent to Google's Gemini API for processing. See Google Privacy Policy.
OpenAIMay be used as an alternative AI provider for nutrition and workout features. Prompts submitted to AI features may be processed by OpenAI's API. See OpenAI Privacy Policy.
Sentry (Error Monitoring)Records crashes and errors so we can find and fix breakage that would otherwise be invisible to us. When something goes wrong it receives the error message and technical stack trace, the part of the App it happened in, your device type, operating system and app version, and a short trail of the immediately preceding app events — such as screen navigation and sign-in or sign-out activity — so the failure can be reproduced. It also receives counts describing how AI program generation performed, for example how many training days were requested versus delivered; those are numbers and labels only, never your text. Reports are linked to your account ID and nothing else about you: we do not send Sentry your email address, name, or profile, and we configure it not to attach your IP address, cookies, or request headers. Network request contents and console logs are stripped before sending, and there is no session recording — Sentry does not see your screen, and we do not send it your workout, nutrition, body-metric, or progress-photo records. One limit worth stating plainly: an error's own message can incidentally contain a value that was involved in the failure. Diagnostic data is retained for up to 90 days. See Sentry's Privacy Policy.
Capgo (App Updates)Delivers updates to the App's screens between app store releases, in the iPhone and Android apps only. When the App opens, it asks Capgo whether a newer version is available. That check sends a random identifier created for this installation of the App, the App's version, your device's platform and operating system version, and your IP address. It never includes your account, name, email address, or anything you log in TRY, and we have switched off Capgo's usage and error reports. Updates are signed by us, and the App refuses any update we did not sign. See Capgo's Privacy Policy.
Cloudflare Web Analytics (Website)Counts visits to our public website (tryhealth.io) so we can see which pages people actually find useful. It is cookieless: it records the page address, the referring link, and general browser and device type, and it does not follow you to other websites or build a profile of you. It is not used inside the App. See Cloudflare's Privacy Policy.
Meta (Facebook / Instagram) — in the App and on the websiteMeta ad measurement inside the App. When you first open the App on iPhone we ask, through Apple's tracking prompt, whether we may share a device identifier with Meta. If you allow it, the App sends Meta your device's advertising identifier (IDFA) together with an "app opened" signal, and our subscription processor (RevenueCat) sends Meta a signal when you start a trial, buy or renew Pro, so we can tell which Instagram or Facebook ads bring people to TRY. If you decline, the App still sends Meta an "app opened" signal tied to a random, non-advertising install identifier that Meta uses only in aggregated form; it never includes your IDFA. On Android the App sends the same "app opened" and purchase signals using a random install identifier and never the Android advertising ID. Meta never receives your name, email, workouts, nutrition logs, body metrics, health data, photos, location or messages. California law treats this as "sharing" for cross-context behavioral advertising. You can stop it at any time in iOS Settings → Privacy & Security → Tracking, or Android Settings → Privacy → Ads; you can also email support@tryhealth.io and we will disable it for your account.
Meta Pixel on our public website (tryhealth.io). When we advertise on Instagram or Facebook, the pixel reports back which of our pages a visitor reached and whether they finished a free Program Analyzer report, so we can tell which ads are worth paying for and stop the ones that aren't. To do that it sets a cookie and sends Meta your IP address, browser user-agent, and the address of the page you are viewing, which Meta may match to a Meta account. It never receives your name, email address, workouts, nutrition logs, body metrics, or progress photos — and the program text you paste into the Analyzer is never sent to it. It does not load at all if your browser sends a Global Privacy Control signal, or if your device is set to a European time zone. You can further limit ad targeting in your Meta account's Ad Preferences. See Meta's Privacy Policy.
Meta Pixel on our public website (tryhealth.io). When we advertise on Instagram or Facebook, the pixel reports back which of our pages a visitor reached and whether they finished a free Program Analyzer report, so we can tell which ads are worth paying for and stop the ones that aren't. To do that it sets a cookie and sends Meta your IP address, browser user-agent, and the address of the page you are viewing, which Meta may match to a Meta account. It never receives your name, email address, workouts, nutrition logs, body metrics, or progress photos — and the program text you paste into the Analyzer is never sent to it. It does not load at all if your browser sends a Global Privacy Control signal, or if your device is set to a European time zone. You can further limit ad targeting in your Meta account's Ad Preferences. See Meta's Privacy Policy.
3. Sharing With Your Coach
TRY Fitness offers an optional Coach feature. If a coach adds you and you do not revoke the link, you authorize us to share your personal data with that coach, and you grant the coach the ability to view and manage it.
The data shared with a linked coach includes:
- Your workout and training history (exercises, sets, reps, weights, personal records).
- Your programs and training plans.
- Your nutrition logs and calorie/macro data.
- Your profile and body metrics (e.g., body weight, goals, experience level).
- Your progress and adherence statistics derived from the above.
- The daily health readings the App keeps for you from Apple Health or Health Connect (steps, sleep, resting heart rate, heart-rate variability), shown as a Health card on your coach's view of you.
- Your progress photos — only if you switch on "Share progress photos" in Profile → Sharing & privacy.
- AI check-in summaries generated from the above — only if you switch on "AI summaries for my coach" in Profile → Sharing & privacy. The summary is produced by Google Gemini (or OpenAI as a backup) as described in Section 2, on your coach's request, and is a coaching aid, not a medical opinion. It is off until you turn it on.
This sharing occurs only while an active coach link exists. You can revoke a coach's access at any time from your Profile, which immediately ends their ability to view or manage your data going forward. Coaches are independent third parties — not TRY Health LLC — and you are responsible for choosing who coaches you. We share this data solely to provide the coaching service you have authorized, and we do not sell it. Because a Coach is an independent third party, when a Coach accesses your data the Coach acts as an independent controller of that data and is responsible for their own compliance with applicable data-protection laws; TRY Health LLC is not responsible for how a Coach handles your data outside the App. When you revoke a Coach's access, the Coach must stop using your data and must not keep copies outside the App.
4. What Other Members Can See
- People you've connected with can see the workouts you share to your feed and your workout while it's in progress, including the gym it's at. You can switch any post to "Only you", and turn automatic sharing off in Profile → Sharing & privacy.
- People TRY suggests to you (because you train at the same gym or share a friend) see your name in Live Workouts only if you turn that on.
- Workouts you share with "Everyone" can be seen by anyone on TRY: your display name and badges, your profile photo, the workout card as your connections see it (including heart rate, and your Real Food Score if you share it) and any caption or photos you add to that post. Never your gym or where it is. Nothing is posted until you tap Post after a workout. On that screen, Everyone is selected to start with if you're 18 or older; if you're under 18, or haven't told us your birthday, Friends (your connections only) is selected. You can pick Everyone, Friends or Only me, and the app keeps your Everyone or Friends choice for your next workout. You can also change it for any post later, or turn sharing with everyone off in Profile → Sharing & privacy. Anyone can fist-bump an Everyone post or send you a friend request; comments stay with your connections.
- Anyone on TRY can see your profile photo in Live Workouts while you're training, and send you hype. They never see your name, your gym or where it is, or what you're lifting. This is on by default; turn it off with "Show me in Live Workouts for everyone" in Profile → Sharing & privacy.
- The member whose invite you joined with sees your display name on their Referral Program screen, and whether and when you bought Pro, and whether that purchase was refunded. They never see your plan, price or payment details.
- When you send hype to someone you aren't connected with, they see it as coming from "Someone", not your name.
- Messages. People you've connected with can message you, and you them; so can your coach and the members of an accountability group you're in. Only the people in a conversation can read it. If either of you removes the other, neither can send new messages, and blocking someone hides the conversation from both of you. A message someone reports is reviewed by the TRY team.
5. Log Data & Device Information
When you use our App, in the event of an error or for analytical purposes, we may collect Log Data. This may include your device's Internet Protocol ("IP") address, device name, operating system version, the configuration of the App, the time and date of your use, and other diagnostic statistics. This data is used solely to improve App stability and performance.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with the App's services. Specifically:
- Account & fitness data: Retained for the lifetime of your account. Deleted upon account deletion request.
- AI interaction data: Prompts sent to AI providers are not stored by us after the response is received, with one exception: meal photos you add when logging a meal are stored with that meal so you can see them in your food log, and are automatically deleted 10 days after upload (sooner if you delete the meal). Third-party AI providers may retain data per their own policies.
- Subscription data: Transaction records may be retained as required by applicable law or for legitimate business purposes (e.g., dispute resolution).
- Log data: Retained for up to 90 days for diagnostic purposes, then automatically deleted.
- Reasons for leaving: If you tell us why you are leaving (in Delete Account, by answering our email after you turn off renewal, or with “Leaving? Tell us why” on the app icon), we keep your answer and any note you add, and use them only to improve TRY. If you then delete your account, we keep the answer without your name, email address or any link to your account.
7. Your Data Rights
You have the following rights regarding your personal data:
- Access: You can view your personal data at any time within the App (Profile and Settings screens).
- Correction: You can update your profile information directly in the App.
- Deletion: You can delete your account and all associated data directly within the App under Settings → Account → Delete Account. Upon deletion, all your workout logs, templates, custom items, nutrition data, and profile details will be permanently removed from our active databases.
- Data Export: You can download all of your logged workouts yourself, as a spreadsheet (CSV) or JSON file, in the App under Profile → Export my workouts. For a copy of any other personal data, contact us at support@tryhealth.io.
- Data Import: You can bring in workout history yourself from a file you exported from Hevy, Strong, TRY or another workout app, in the App under Profile → Import workouts. The file is read on your device; only the workouts you confirm are saved to your account, and the file itself is not kept. If some exercise names in the file don't match a TRY exercise by spelling, those names — only the names, not your weights, dates or notes — are sent to our AI provider (Google Gemini, or OpenAI as a backup) to suggest a match, which you confirm. For a file from another app, the file's column names and up to 20 sample rows (with long text such as notes left out) are also sent, so the AI can work out which column is which; you can change its answer. Imported workouts count toward your history, records and targets, but not toward weekly goals, groups, badges or leaderboards. You can undo an import in the same place, which removes the workouts it added.
- Withdrawal of Consent: You can withdraw health-data consent with the "Allow TRY to collect health data" switch in Profile → Sharing & privacy (which also stops Apple Health / Health Connect sync and AI summaries for your coach), stop Apple Health / Health Connect sync in your device settings, remove a coach or leave a group in Profile, turn off contact matching and discoverability in Profile → Sharing & privacy, turn off Meta ad measurement in your device's tracking or ads setting, and switch off optional emails and pushes in Settings. Withdrawing does not affect processing that already happened. You can also delete your account entirely.
- Email Preferences: Optional training emails can be switched off at any time using the unsubscribe link in any such email, or at tryhealth.io/unsubscribe. Essential account emails — coach invitations, billing, and notices about your account — continue regardless, because they are part of providing the service.
To exercise any of these rights, you can use the in-app features or contact us at support@tryhealth.io.
8. Children's Privacy
TRY Fitness is for people 18 and over, and new accounts cannot be created by anyone younger. If the birthday on your account shows you are under 18, nothing you enter is sent to an AI provider. TRY Fitness is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and you become aware that your child has provided us with personal information, please contact us at support@tryhealth.io. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we will take steps to delete that information promptly.
9. GDPR Rights (European Users)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate personal data.
- Right to Erasure: Request deletion of your personal data ("right to be forgotten").
- Right to Restriction: Request restriction of processing of your personal data.
- Right to Data Portability: Request transfer of your data in a structured, machine-readable format.
- Right to Object: Object to processing of your personal data for certain purposes.
Our legal basis for processing your data includes: performance of a contract (providing the App's services), your consent (for AI features and optional data collection), and legitimate interests (improving and securing the App). To exercise these rights, contact us at support@tryhealth.io. You also have the right to lodge a complaint with your local data protection authority.
10. CCPA/CPRA Rights (California Users)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know: You can request disclosure of the categories and specific pieces of personal information we have collected about you.
- Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
- Right to Correct: You can request correction of inaccurate personal information.
- Right to Opt-Out of Sale/Sharing: We never sell your personal information. We do share a device identifier and app-open/purchase signals with Meta for advertising measurement, as described in Section 2, which California law treats as "sharing". You can opt out through the iOS tracking setting or Android ads setting, by sending a Global Privacy Control signal on our website, or by emailing support@tryhealth.io. We honor GPC automatically.
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise these rights, contact us at support@tryhealth.io or use the in-app account deletion feature. We will respond to verifiable consumer requests within 45 days.
10A. Consumer Health Data (Washington, Connecticut, Nevada)
If you live in Washington, Connecticut or Nevada, our separate Consumer Health Data Privacy Policy (tryhealth.io/health-data-privacy, also under Legal in the App) explains the health data we collect, why, who it is shared with, and your rights, and it controls for health data where this policy differs. We ask for your consent to collect health data on a dedicated screen in the App — not through acceptance of our Terms — and we share it with a coach or group only when you take the step that starts it (accepting the coach, joining the group), with AI summaries for a coach behind their own switch. You can withdraw in Profile → Sharing & privacy.
11. Security
We value your trust in providing us your personal information, and we employ commercially reasonable measures to protect it, including:
- Row Level Security (RLS) on all database tables, ensuring users can only access their own data — except data a user explicitly shares with a coach or with other members (see "Sharing With Your Coach" and "What Other Members Can See").
- Encrypted data transmission via HTTPS/TLS.
- Secure authentication managed through Supabase Auth.
- Regular security reviews and updates.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means of protecting your personal information, we cannot guarantee its absolute security.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy and, where appropriate, through in-app notifications. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the App after changes are posted constitutes your acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: